joyjili Privacy Policy —
How your information is kept secure

1 What information we collect

To deliver the best experience on the joyjili platform and keep your account secure, we need to collect certain information. joyjili never collects unnecessary data, and every piece of information we gather has a specific, defined purpose.

We collect the following types of information:

• Identity Information: Your full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, and current residential address.
• Financial information: Mobile banking or e-wallet account details (used solely for transaction verification).
• Technical Data: IP address, browser type, device information, and login timestamps.
• Gaming Activity Data: Betting history, win/loss records, and account activity logs.
• KYC Documents: Copies of national ID, driving license, or other government-issued documents.

2 How we use your information

Joyjili uses collected data only for specific, legitimate purposes. Out of respect for your privacy, joyjili ensures that every piece of data has a clear reason for being collected and is never used beyond that stated purpose.

Joyjili may use your information to keep you informed about new promotional offers, bonuses, and gaming updates. You can opt out of such communications at any time.

3 Data Retention & Periods

Joyjili retains your data only for as long as necessary. Your information is kept while your account is active and, after closure, for the period required by applicable legal obligations.

• Active account data — retained for as long as the account remains active.
• Financial transaction records — for a minimum of 5 years (in accordance with international AML guidelines).
• KYC Documents — up to 5 years after account closure.
• Technical logs — retained for up to 12 months.
• Customer support communication records — retained for up to 2 years.

Once the applicable retention period expires, joyjili securely deletes or anonymizes all data to ensure your identity is never exposed. joyjili's data centers operate in compliance with international security standards.

4 Data Sharing — When and With Whom

Joyjili never sells your personal information to third parties for commercial purposes. Data may be shared only in the following limited circumstances:

• Payment Processors: Only the minimum information necessary to complete a transaction is shared.
• Game Providers: Technical information required to operate the games.
• Regulatory Authorities: In response to valid requests from licensing authorities.
• Law enforcement agencies: Under a court order or legal obligation.
• Anti-Fraud Organizations: Limited data used in the investigation of suspicious activity.

In all of the above cases, joyjili ensures that third parties follow the same standard of privacy policy. joyjili does not share your information with any advertising networks or data brokers.

5 Cookie Policy

Joyjili uses cookies on its website and app to enhance your browsing experience, keep your login session active, and ensure full platform functionality. joyjili's cookie policy is completely transparent.

• Essential cookies: For login sessions and security — the platform cannot function without these.
• Functional Cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of the joyjili platform.

6 Your Rights

Joyjili believes you should have full control over your personal information. Under this Privacy Policy, you enjoy the following rights:

• Right to Access: You may request to know what personal information joyjili holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may restrict the use of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.

To exercise any of these rights, please contact joyjili's customer support. We generally respond to requests within 30 business days. In cases where legal obligations prevent the deletion of certain data, we will clearly explain the reason.

7 Child Protection Policy

Joyjili strictly prohibits use of the platform by anyone under 18. joyjili does not knowingly collect any data from minors.

If we discover that a minor has accidentally created an account, all associated data will be deleted immediately and the account will be closed. If a parent or guardian suspects their child has registered on joyjili, please contact our support team right away.

8 Third-Party Services

The joyjili platform integrates various third-party game providers and payment gateways. Each of these services has its own privacy policy, and joyjili ensures that all partners adhere to high data protection standards.

• Game providers receive only the minimum information necessary to operate the games.
• Payment gateways process transactions within their own PCI-DSS compliant environments.
• Joyjili signs a Data Processing Agreement (DPA) with all third-party partners.
• No third party may share your information with any other party.

9 Security Measures

Joyjili employs industry-leading technical and organizational measures to protect your data. Our security team operates around the clock, monitoring for any suspicious activity 24 hours a day.

• 256-bit SSL Encryption: All data transmissions take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Advanced protection against cyber attacks at the server level.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Encrypted Database: All stored data is kept in encrypted form.
• Limited Access Policy: Only authorized staff can access data on a need-to-know basis.

In the event of a data breach, joyjili will notify affected members within 72 hours in accordance with international guidelines and take all necessary steps to minimize harm.

10 Privacy Policy Updates

Joyjili reserves the right to update this Privacy Policy at any time. Registered members will be notified by email in advance of any significant changes. The date of the latest update will always be shown at the top of this page.

Continued use of the joyjili platform after any changes take effect constitutes full acceptance of the updated Privacy Policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.

11 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to joyjili's customer support team. Our dedicated privacy team takes every request seriously.

• Email: [email protected]
• Live Chat: Available 24/7 — start a chat from any page on the platform.
• Response Time: Up to 48 business hours for email.

When requesting deletion, correction, or a copy of your data, please write to us from your registered email address and clearly state the nature of your request. We will take appropriate action once your identity has been verified.